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Trustpilot Rating Over 2 million customers since 2013 £1.99 Worldwide Delivery Free delivery order over £15+

General Terms and Conditions

All delivery dates given are estimates unless otherwise stated.

Due to the complex nature of deliveries and external factors please allow up to 5 days after the end of the delivery window.

If your order does not meet the estimates we may issue a refund or partial refund of any delivery charges, please contact us.

Returns

Our returns policy can be found here

Cancellations

We will do our best to cancel an order if we are notified in time, however, because we dispatch items quickly there is a possibility we will be unable to cancel your order.

If you have already received a dispatch notification then we are unable to cancel your order.

If an order cannot be cancelled we will supply instructions on how to return the item(s).

Business Terms and Conditions

Business orders have slightly different terms.

A business order is an order placed with quantity discounts or through the business section of our website.

For returns: Business orders are bound by a 10% restocking fee and payment processing fee. For example, if you cancel your order you will be refunded, however, 10% of the total transaction plus the card fee by our payment processor will be held from the refund.

Additionally business orders have no right of return unless the items are damaged or defective.

For cancellations: If cancelled within 60 minutes of placing the order only the payment processing fee will be deducted from the refund, otherwise a 10% cancellation fee will also be charged.